Last Updated: [DD Month YYYY]
Earthnoor respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how [Legal Business / Proprietor Name], operating as Earthnoor (“we,” “us,” or “our”), collects, uses, and shares information through earthnoor.com.
Earthnoor offers handmade herbal beauty and personal care products made with traditional botanical ingredients and Ayurvedic herbs (jadi-buti).
1. Information We Collect
Depending on how you interact with us, we may collect:
-
Contact details: Your name, email address, phone number, and billing or delivery address.
-
Order information: Products purchased, order history, payment status, transaction references, and delivery instructions.
-
Customer communications: Information you provide through enquiries, feedback, reviews, or customer support.
-
Technical information: IP address, browser and device details, pages visited, and cookie information, depending on the website tools enabled.
Please avoid sending medical records or other unnecessary sensitive information when asking about our products.
2. How We Use Your Information
We use information relevant to the following purposes:
-
Processing and delivering orders.
-
Sending order confirmations, payment updates, and delivery notifications.
-
Handling enquiries, returns, refunds, and complaints.
-
Maintaining and improving our website and customer experience.
-
Protecting against fraud, misuse, and unauthorised transactions.
-
Maintaining records and meeting applicable legal obligations.
-
Sending promotional messages where you have opted in or where otherwise permitted by applicable law.
3. Payments
Payments are processed through [Payment Gateway / Provider Name(s)]. These providers handle payment information according to their own privacy policies.
We receive the information needed to confirm payments and manage orders, such as transaction references and payment status. Please do not send card security codes, UPI PINs, passwords, or OTPs through email, WhatsApp, or contact forms.
4. Cookies and Similar Technologies
Our website may use cookies to support essential functions such as shopping carts, account sessions, and remembering preferences.
[If applicable: We also use tools provided by NAME(S) for website analytics and/or advertising. Describe the information collected and how visitors can manage their preferences.]
You can manage cookies through your browser settings and any cookie controls available on our website. Disabling essential cookies may affect some website functions.
5. Sharing Your Information
We may share relevant information with service providers that support our operations, including:
-
Payment processors.
-
Courier and delivery partners.
-
Website hosting and technical support providers.
-
Customer communication providers.
-
Analytics or advertising providers, where enabled and appropriately authorised.
We may also disclose information when required by law or when necessary to protect our customers, business, or legal rights.
[Confirm before publishing: We do not sell your personal information.]
6. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, and legal requirements. Information that is no longer needed is deleted or anonymised, subject to applicable retention obligations.
We use reasonable technical and organisational safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.
7. Your Choices and Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent where processing relies on consent, subject to applicable law.
You can opt out of promotional communications using the unsubscribe option provided or by contacting us. Necessary order and service communications may continue.
We may need to verify your identity before completing a request. Certain records may need to be retained for legal or transaction-related purposes.
8. Third-Party Websites
Our website may link to social media platforms, marketplaces, or other external websites. Their handling of information is governed by their own privacy policies. Please review those policies before sharing personal information.
9. Children’s Privacy
Our website is intended for adult customers. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information, please contact us so we can review and take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable requirements. The revised version will be published on this page with an updated date. Where required, we will provide additional notice or seek consent.
11. Contact Us
For privacy questions, requests, or complaints, please contact:
Earthnoor — [Legal Business / Proprietor Name]
Privacy / Grievance Contact: [Name or Designation]
Email: [Privacy / Customer Support Email]
Postal Address: [Complete Business Address]
Website: https://earthnoor.com
We will review and respond to your request within the period required by applicable law.