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Refund Policy

Refund & Return Policy

Last Updated: [DD Month YYYY]

At Earthnoor, we value your trust in our handmade herbal beauty and personal care products, crafted using botanical ingredients and Ayurvedic herbs (jadi-buti). If something is wrong with your order, we are here to help.

This policy applies to purchases made directly through earthnoor.com.

1. Damaged, Defective or Incorrect Products

You may request a refund or replacement if:

  • Your product arrives damaged, leaking or with a broken seal.
  • You receive an incorrect product.
  • The product is defective, expired on arrival or materially different from its description.
  • An item is missing from your order.

Please report visible delivery issues within 7 days of receiving your order, where possible. This reporting period does not remove your rights regarding defects discovered later or other rights under applicable consumer law.

For missing items, we will arrange delivery of the missing product or refund the amount paid for it.

2. Change-of-Mind Returns

For hygiene and product safety reasons, we do not offer returns or exchanges simply because you change your mind, dislike a fragrance or select the wrong product.

Opened or used products are not eligible for change-of-mind returns. However, opening or using a product does not automatically prevent a claim relating to a defect, safety issue or inaccurate description.

Discounted products remain eligible for remedies where they are damaged, defective or incorrectly supplied.

3. Natural and Handmade Product Variations

Herbal ingredients and handmade production may cause minor variations in colour, fragrance or texture between batches. Such variations alone are not considered defects if the product remains safe, usable and consistent with its description.

This does not exclude claims involving contamination, spoilage, undisclosed ingredients or other quality concerns.

Individual experiences may vary. Dissatisfaction with results alone does not automatically qualify for a refund, but we will review concerns about product quality, safety or advertised claims.

4. How to Request a Refund or Replacement

Contact [Customer Support Email] or [Customer Support / WhatsApp Number] with:

  • Your order number.
  • The name and contact details used for the order.
  • A brief explanation of the issue.
  • Clear photographs of the product, packaging and batch label, where relevant and available.

An unboxing video may help us investigate, but it is not mandatory.

Please retain the product and packaging where reasonably possible until we provide instructions. Do not send products back without contacting us first.

5. Returns and Replacements

If a return is needed for a damaged, defective or incorrectly supplied product, we will arrange collection or cover reasonable return shipping costs agreed with you in advance.

We will explain whether a return or inspection is needed and keep you informed of the outcome. Original packaging is helpful, but its absence will not automatically invalidate a genuine defect claim.

Replacements depend on availability and your agreement. If a replacement is unavailable, we will arrange an eligible refund. Store credit will only be offered with your consent.

6. Refund Amount and Processing

Once your refund is approved, we will initiate it within 5–7 business days, or sooner where required by applicable law. Your bank or payment provider may take additional time to credit the amount.

  • Prepaid orders: Refunds will normally be issued to the original payment method.
  • Cash-on-delivery orders: We will arrange a bank transfer or another mutually agreed refund method.
  • Partial refunds: The refund will reflect the amount actually paid for the affected item, including applicable taxes and allocated discounts.
  • Full-order refunds caused by our error or a defective delivery: We will also refund the original standard delivery charge.

We do not deduct return shipping or restocking fees for accepted claims involving damaged, defective or incorrectly supplied products.

We will never ask for your UPI PIN, card PIN or OTP to process a refund.

7. Order Cancellations and Delivery Problems

You may request cancellation before dispatch by contacting us with your order number. If cancellation is confirmed before dispatch, we will refund the amount paid in full.

After dispatch, we may be unable to stop the shipment. This does not affect your rights concerning non-delivery, defective products or delivery delays where a refund is required by applicable law.

If your order does not arrive, contact us so we can investigate and arrange an appropriate refund or replacement.

8. Marketplace Purchases

For purchases made through third-party marketplaces, please initiate your request through the platform where you placed the order. Its return process will apply, subject to your statutory consumer rights.

9. Your Consumer Rights

Nothing in this policy limits or excludes your rights under applicable consumer protection laws. Where those rights provide greater protection, they take precedence over this policy.

10. Contact Us

Earthnoor — [Legal Business / Proprietor Name]
Customer Support Email: [Email Address]
Phone / WhatsApp: [Contact Number]
Grievance Contact: [Name / Designation]
Business Address: [Complete Address]
Website: https://earthnoor.com