Return Policy

At Earthnoor, we want your handmade herbal beauty and personal care products to reach you in good condition. This policy explains when you can request a return and how we handle concerns about products made with botanical ingredients and traditional Ayurvedic herbs (jadi-buti).

This policy applies to purchases made directly through earthnoor.com.

1. Products Eligible for Return

You may request a return, replacement or refund if:

• You receive an incorrect product.
• Your product arrives damaged, leaking or with a broken safety seal.
• The product is defective, contaminated or expired on arrival.
• The product is materially different from its advertised description.

If an item is missing from your order, please contact us so we can arrange delivery of the missing item or an appropriate refund.

Please report visible delivery issues within 7 days of receiving your order, where reasonably possible. This reporting period does not remove your rights concerning defects discovered later or other rights under applicable consumer law.

2. Change-of-Mind Returns

For hygiene and product safety reasons, we do not accept returns simply because you change your mind, select the wrong product or dislike its fragrance or texture.

Opened, used or unsealed products are not eligible for change-of-mind returns. However, opening or using a product does not automatically prevent a valid claim involving a defect, safety concern or inaccurate description.

Products purchased during sales or promotions remain eligible for remedies if they are defective, damaged or incorrectly supplied.

3. Handmade and Herbal Product Variations

Natural ingredients and handmade production may cause minor differences in colour, fragrance, texture or appearance between batches.

These variations alone are not considered defects if the product remains safe, usable and consistent with its description. This does not exclude concerns involving spoilage, contamination, undisclosed ingredients or other quality problems.

Individual results may vary. Dissatisfaction with results alone does not automatically qualify for a return, but we will review concerns about product quality, safety or advertised claims.

4. How to Request a Return

Contact us at [Customer Support Email] or [Phone / WhatsApp Number] with:

• Your order number.
• The name and contact details used when ordering.
• The product name and a brief description of the issue.
• Photographs of the product, packaging and batch label, where relevant and available.

An unboxing video can help us investigate, but it is not mandatory.

Please contact us before sending a product back. We will provide return instructions and the correct return address.

5. Return Condition and Packaging

Where reasonably possible, retain the product, remaining contents, labels and original packaging until we have reviewed your request.

Please pack approved returns securely to prevent further damage. The absence of original packaging will not automatically invalidate a genuine defect claim.

Do not continue using a product if you suspect it is unsafe. Contact us before returning a leaking or potentially unsafe item so we can advise on suitable arrangements.

6. Return Shipping Charges

For accepted claims involving damaged, defective or incorrectly supplied products, Earthnoor will arrange collection or cover reasonable return shipping costs agreed with you in advance.

We do not charge restocking fees for these accepted claims.

If collection is unavailable at your address, we will discuss an alternative return arrangement with you.

7. Review and Resolution

We will review the information you provide and explain whether collection or inspection is necessary.

Once the claim is accepted, we will arrange an appropriate replacement or refund. Replacements are subject to availability and your agreement. If a replacement is unavailable, we will provide an eligible refund.

Store credit will only be offered with your consent. We will explain the reason if we cannot accept your return request.

8. Refunds Following a Return

Refund amounts, payment methods and processing timelines are governed by our Refund & Return Policy.

Once a refund is approved, we will initiate it within 5–7 business days, or sooner where required by applicable law. Your bank or payment provider may take additional time to credit the amount.

We will never ask for your UPI PIN, card PIN, password or OTP to process a refund.

9. Purchases from Other Platforms

If you purchased an Earthnoor product through a third-party marketplace or retailer, please initiate the return through that seller or platform.

Its return procedure will apply, subject to your statutory consumer rights. You may also contact us with product quality or safety concerns.

10. Your Consumer Rights

Nothing in this policy limits or excludes your rights under applicable consumer protection laws. Where the law provides greater protection, those rights take precedence over this policy.

11. Contact Us

For return requests or product concerns, contact:

Earthnoor — [Legal Business / Proprietor Name]
Email: [Customer Support Email]
Phone / WhatsApp: [Contact Number]
Grievance Contact: [Name / Designation]
Business Address: [Complete Business Address]
Return Address: [Return Address — contact us before dispatch]
Website: https://earthnoor.com