Last Updated: [DD Month YYYY]
At Earthnoor, we take care when packing and shipping our handmade herbal beauty and personal care products made with botanical ingredients and traditional Ayurvedic herbs (jadi-buti).
This Shipping Policy applies to orders placed directly through earthnoor.com.
1. Delivery Locations
We deliver to serviceable postal codes within [India / Specify Delivery Regions].
Delivery availability depends on your location and our courier partners’ coverage. If we cannot deliver to your address after an order has been placed, we will contact you and refund any payment collected for the cancelled order.
International Shipping: [Not currently available / Specify supported countries and applicable conditions].
2. Order Processing
Orders are normally processed and dispatched within [X–Y business days] after order confirmation and any required payment verification.
Business days are [Specify Working Days], excluding public holidays.
Some handmade or made-to-order products may require additional preparation time. Where applicable, this will be stated on the product page or communicated before you confirm your purchase.
If an unexpected processing delay occurs, we will notify you using the contact details provided with your order.
3. Estimated Delivery Time
After dispatch, delivery normally takes [X–Y business days], depending on your postal code and courier availability.
The estimated total time to receive your order includes both processing time and transit time. Any location-specific estimate shown at checkout will apply to your order.
Delivery estimates are not guaranteed unless we expressly offer a guaranteed delivery service. This does not affect your rights concerning late delivery or non-delivery.
4. Shipping Charges
Shipping charges, if applicable, are displayed at checkout before payment.
Standard Shipping: [Enter Rate or Calculation Method].
Free Shipping: [Enter Minimum Order Value and Eligible Locations, or “Not currently offered”].
Any additional charges for a delivery service you select will be disclosed before you confirm the order.
5. Order Confirmation and Tracking
We will send an order confirmation to the contact details provided during checkout.
Once your order is dispatched, we will share the courier name and tracking details where tracking is available. Tracking updates may take some time to appear on the courier’s system.
If you do not receive dispatch information within the stated processing period, please contact us with your order number.
6. Accurate Delivery Information
Please provide your complete delivery address, postal code and an active phone number.
If you notice an error, contact us immediately. We will try to update the details before dispatch, but changes may not be possible once the parcel has been handed to the courier.
If an incorrect or incomplete address supplied by you results in a returned parcel, we will discuss redelivery and any reasonable additional shipping charge before proceeding. No redelivery charge will apply where the error is ours or our courier’s.
7. Missed or Unsuccessful Delivery
Please remain available for delivery and respond to courier calls or messages where necessary.
If delivery is unsuccessful, the courier may attempt delivery again or return the parcel to us, depending on its procedure.
If a parcel is returned, we will contact you to discuss redelivery or cancellation and any applicable refund. Any proposed additional charge will be explained before you agree to redelivery.
8. Delayed or Lost Shipments
Weather conditions, transport disruptions, public holidays or other unexpected events may affect delivery.
If your order is significantly delayed or appears lost, please contact us. Earthnoor will coordinate with the courier to investigate and arrange an appropriate resolution, including a replacement or refund where applicable.
You will not be required to resolve a lost-shipment claim with the courier on your own.
9. Damaged, Leaking or Tampered Parcels
If the outer packaging is visibly damaged or appears tampered with, you may refuse delivery and inform us promptly.
If you accept the parcel and discover a damaged, leaking, incorrect or missing product, please contact us as soon as reasonably possible, preferably within 7 days of delivery.
Provide your order number and photographs of the product and packaging where available. An unboxing video is helpful but not mandatory.
This reporting period does not remove your rights regarding defects discovered later. Please refer to our Return Policy and Refund Policy for the resolution process.
10. Orders Marked as Delivered but Not Received
If tracking shows “Delivered” but you have not received your order, check whether someone at your address or an authorised reception area accepted it.
If you still cannot locate the parcel, contact us promptly. We will investigate with the courier and review the delivery evidence before determining the appropriate resolution.
11. Cancellations and Returns
To request cancellation before dispatch, contact us immediately with your order number.
Once dispatched, we may be unable to stop the shipment. Your rights concerning defective products, non-delivery and other eligible claims remain unaffected.
Returns, replacements and refunds are handled according to our Return Policy and Refund Policy.
12. Contact Us
For shipping updates, delivery concerns or address corrections, contact:
Earthnoor — [Legal Business / Proprietor Name]
Email: [Customer Support Email]
Phone / WhatsApp: [Contact Number]
Business Address: [Complete Business Address]
Support Hours: [Working Days and Hours, IST]
Website: https://earthnoor.com